If a Familyworks counsellor has sent you an invitation link to start a Zoom session, please follow the steps below to get started.

How do you want to use Zoom?

Mobile App

Download Zoom

To download Zoom, use the links provided or search for Zoom in your app store. You do not need sign in or create an account.

Open Zoom

A Familyworks counsellor will send you an invitation link, most likely by email. When you click on the link, Zoom will automatically open. When prompted to enter your name, do so and click “OK”.

Join the session

Click “Join with Video” and you will be entered into the meeting.

Turn on audio

If you do not hear the counsellor, or they cannot hear you, tap on “Call via Device Audio”.

Desktop App

Instructions for joining a Zoom video call

Opening Zoom

A Familyworks counsellor will send you an invitation link, most likely by email. When you click on the link, you will be presented with this screen. Zoom will download automatically. Install and open Zoom on your computer. If you have already installed Zoom, click on “Open Zoom Meetings”.

Joining the session

When you have opened Zoom, click on “Join with Video” and you will be entered into the meeting.

Browser

Instructions for joining a Zoom video call

Opening Zoom

A Familyworks counsellor will send you an invitation link, most likely by email. When you click on the link, you will be presented with this screen. You can download and install Zoom on your computer or click “join from your browser” to open the session in your browser.

Joining the session

Enter your name and the meeting password in the appropriate boxes and click “Join”. You can find the password in the email with the invitation link.