Privacy Policy

Name: Familyworks NI

Address: 2B Regent Street, Newtownards, Co Down, BT23 4LH

Phone number: (028) 9182 1721

E-mail: info@familyworksni.com

At Familyworks, we value our clients, staff and volunteers and take your privacy very seriously. We will ensure that any personal information you provide us with is handled in accordance with our data protection policies and counselling agreement.

When you access our website, complete our referral form or submit an enquiry, you consent to us collecting and using your information. Familyworks comply with GDPR which is the General Data Protection regulations. Please read below to understand your data rights and more about the information we collect.

We currently collect and process the following information:

• Name, Email Address, DOB, Gender, Parent/Guardian Contact Number, Home Address
• If you submit a referral form, email or phone query about our service, we will collect your information with consent for the purposes of helping with your query and providing you with any service you may require.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To process your referral to counselling

We use the information that you have given us to process your referral and ensure you receive counselling. We will use the information you provide us with to contact you about attending counselling and record this information as part of your counselling record.

We will share the referral information with Key Contact in the school you attend. The Key Contact is the teacher in each school who is responsible for the counselling service in school.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:

• (a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@familyworksni.com

Your information is securely stored on our encrypted computer system.

We keep your name, home address and email address, contact numbers and D.O.B. for the time period of which it is needed. We will then dispose your information by removing the electronic information from our system.

We will not use your personal information for any purpose other than to contact you about your counselling, for records in relation to your counselling (personal information will be stored separately to any client notes or data) and to respond to a request for contact or communication with yourself. Familyworks NI will not use your information for any unsolicited calls, emails nor sales nor will we share your personal information with third parties.

As per the Counselling Agreement, Familyworks sometimes use anonymised data from the counselling service for research. You will not be identified during this process.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@familyworksni.com if you wish to make a request.

If you have any concerns about our use of your personal information, you can make a complaint to us at dataprotectionofficer@nelni.com or you can write to us at 2B Regent Street, Newtownards, Co Down, BT23 4LH.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk